2 clicks total, buttons and labels are straightforward. Notice the scroll bar on the right, halfway down the page.

In "Offices & Services" selection of navbar

2 clicks total, however it is unclear what "extended hours" mean

Selection ins above the fold, easy to access. Self explanatory label.

2 clicks total, labels are straightforward and there is minimum scrolling to find the button

In the "Offices & Services" section on the menu bar

Options are listed as blocks that look like buttons but only the white outlined rectangle inside can be pressed.

In the "help" section on the menu bar

gives option for calling or a list of email addresses

The only way to access this form is by first going to online services by clicking on the “all onlien services” from the menu bar. Then looking at the sidebar menu. It takes 2 clicks within the sidebar menu to get to the form. This form could be more accesssible for users if it is included into the send a message page.

The main change I would recommend for this page is making the feedback forum more accessible, I understand that this may be a way to mitigate the amount of feedback the DMV gets so that people that are really adamant about giving feedback would be more likely to actually try and look for it for a longer period of time. It is also true that the DMV doesn’t exist as a private company but moreso a government building that people have to go through in order to get what they need so retenetion rates and perseverance in usage of this website would probably be more than that of a entertainment or leisure website.